Metbet Privacy Policy — How Your Information Is Kept Safe

This Privacy Policy ("Policy") applies to the Metbet platform and all its services. By using Metbet through our website, mobile app, or any other digital channel, you automatically agree to the terms of this Policy.

Metbet is a trusted online gaming platform for users in Bangladesh. We believe your personal information is your asset — and protecting it is our responsibility. This policy is built in line with international data protection standards.

This Privacy Policy is written in plain English so you can easily understand it. If you have any questions, please reach out to our support team.

Metbet only collects information that is genuinely necessary to provide you with the best service. We don't ask for anything beyond that. The table below outlines the types of data we collect and why.

Every reason Metbet uses your data is clear and legitimate. We never use your information for purposes we haven't disclosed to you upfront. The main purposes are:

• Account Management: Your information is used to verify registration, authenticate logins, and keep your account secure.
• Payment Processing: To verify financial details and maintain transaction records during deposits and withdrawals.
• Compliance with Legal Obligations: To comply with AML (Anti-Money Laundering), KYC, and other regulatory requirements.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Service Improvement: To analyze your usage and deliver a better gaming experience.
• Responsible Gaming: Identifying signs of problem gambling and providing timely support.
• Notifications & Communications: To send important updates, transaction confirmations, and promotional offers where you've given your consent.
• Customer Support: The information provided is used to resolve your complaints or issues.

For any use of your data beyond what's listed above, we'll obtain your separate consent beforehand. You can opt out of marketing messages at any time.

Metbet never sells your personal information. In certain circumstances, limited data may be shared with third parties — always transparently and under strict controls.

• Payment Providers: Only the information necessary to process transactions is shared with payment providers such as bKash, Nagad, and Rocket.
• Game Provider: Only the information necessary for game operation is shared with third-party game software providers.
• Regulatory Authority: Information may be disclosed to licensing authorities or law enforcement agencies as required by legal obligation.
• Security Specialists: We work with specialist firms to ensure cybersecurity — however, they are not permitted to use your data for their own purposes.
• Business Mergers: In the event of a company merger or acquisition, your data may be transferred — however, this Policy will remain in effect.

Cookies and similar tracking technologies are used on the Metbet website and app to enhance your browsing experience and keep you logged in between sessions.

• Essential Cookies: Required to keep the site running properly. Disabling these will cause the site to stop functioning.
• Functional Cookies: Remembers your preferences such as language or theme.
• Analytics Cookies: Helps us understand which pages are visited most. No personal data is stored.
• Session Cookies: Automatically deleted when you close the site.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some features from working. A cookie consent banner is displayed on your first visit to the site.

We don't keep your data longer than necessary. Below are the retention periods for each type of information:

As a Metbet user, you have full control over your own data. You can exercise the following rights at any time:

Metbet uses industry-leading technology to keep your information secure. Our security layers include:

• 256-bit SSL Encryption: All data exchanged between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): An OTP is sent as an additional security layer during login.
• Firewall Protection: Robust firewall systems are in place to prevent unauthorized access.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Data Backup: Your data is regularly backed up to secure servers.
• Staff Training: All our staff receive regular training on data protection.

Metbet is strictly an 18+ platform. We do not knowingly collect any information from anyone under the age of 18.

• Age verification is mandatory at the point of registration.
• A national ID or birth certificate is required as proof of age during the KYC process.
• Any account identified as belonging to a minor will be closed immediately.
• If you suspect a minor is using the platform, please contact our support team.

Metbet may update this Privacy Policy from time to time. For significant changes, we'll notify you in advance via email or an in-platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

Each version includes the date of update and version number. You can request previous versions from our support team.

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please get in touch. Our data protection team will respond within 48 hours.

• Email: support@metbet.bid
• Live Chat: After logging into the platform, click the chat icon in the bottom right corner.
• General Inquiries: FAQ Page View.